Guest Service Representative

Guest Service Representative
LBA Hospitality – Florida, United States
Full-time, Entry-level

Job Description:
The Guest Service Representative is responsible for providing great service to guests in a friendly and professional manner. You will follow LBA’s hospitality standards and help the hotel make more money by promoting and selling hotel services.

Requirements:

• Must pass a security check because you’ll have access to guest rooms and property.
• Experience in customer service, sales, or working with guests is helpful but not required.
• Must be able to stand, lift, bend, learn, read, and communicate.
• Able to push/pull 60 pounds and lift/carry 30 pounds.
• Able to stand for up to 8 hours, stretch, and bend.
• Must speak and read English. Knowing another language is a plus.
• Must be honest and professional at all times.

Key Duties:

• Greet and check in guests, give them their room assignments, and keep their information private.
• Help guests with special requests when possible.
• Promote and sell the hotel’s services and amenities.
• Suggest the hotel to future guests and offer them reservations.
• Handle guest issues in a friendly way, keeping a professional attitude.
• Keep other departments informed about guest needs, like late check-outs or special requests.
• Make sure credit cards are valid before the end of your shift.
• Learn how to use the property management system (PMS) for billing and payments.
• Help maintain a clean and professional hotel environment, including the lobby and dining areas.
• Be ready for emergencies and follow safety procedures at all times.
• Help in other areas if needed, such as food and beverage services.
• Report any unusual problems or requests to the manager.

Other Requirements:

• You will need to work evenings and weekends because the hospitality industry is open 24/7.
• Be flexible with your schedule.
• Maintain safety standards and report any dangerous conditions.
• Keep the market area clean and stocked.
• Perform other tasks as assigned.

Opportunities for Advancement:

• You can move up by learning new skills and training others.
• With experience, you may be considered for higher positions like Assistant General Manager (AGM) or General Services Manager (GSM) when available.

Working Conditions:

• You will stand and walk for long periods while maintaining a friendly, professional image.
• Help with laundry and folding linens as needed.

Disclaimer:
This job description is meant to give an idea of the role. The list of duties may change, and you might be asked to do other tasks as needed.